Returns and Refunds
This page explains when we take an item back and what happens to your money.
The short version
| Return window | 30 days from the delivery date. |
|---|---|
| Condition | Unused, and back in its original packaging with everything it came with. |
| Refund method | Back to the original payment method. |
| Refund timing | Processed once the item is received and checked; your bank typically posts it within 5-10 business days. |
| Return postage | Paid by the customer unless the item arrived damaged, faulty or was not what was ordered. |
How to start a return
- Email [email protected] within 30 days of delivery, quoting the order number.
- Tell us which item and why. A photo helps if there is anything wrong with it.
- We reply with the return address and a reference to write on the parcel.
- Send it back. Keep your postage receipt until the refund lands.
- We check the item and issue the refund.
Damaged or faulty on arrival: tell us within 30 days and we cover the return postage and either replace the item or refund it in full. We do not ask you to pay to send back something that arrived broken.
What we cannot take back
- Items that have been used, fitted, cut, marked or washed.
- Items returned without the parts, fixings or packaging they shipped with.
- Anything returned after the 30-day window has closed.
Exchanges
We do not run a formal exchange process. Return the item for a refund and place a new order — it is faster than holding stock while a parcel is in transit.