Cancellation Policy

Orders can be cancelled before it is handed to the carrier. Once a parcel has left us it becomes a return instead — that is the only real difference between the two.

Cancelling before dispatch

1. Email [email protected] with the order number and the word "cancel" in the subject line.
2. If the parcel has not been handed to the carrier, we stop it and cancel the order.
3. The payment is released back to your original method; banks usually post it within 5-10 business days.

If it has already shipped

We cannot recall a parcel once the carrier has it. Refuse the delivery or accept it and start a return under the Returns and Refunds policy — the 30-day window applies either way.

Changing an order

Wrong shipping address

Tell us immediately. Before dispatch we can change it; afterwards it is up to the carrier.

Wrong item or quantity

Before dispatch we can amend the order. Afterwards, return the item and reorder.

Cancellations by us

Rarely, stock is damaged or unavailable after an order is taken. If that happens we tell you and refund in full — we will not substitute a different product without asking.